About Us

Our Mission

At Hydro-Rooters®, our goal is to earn and build a strong relationship with the great people of Northern VA by providing the best customer service experience possible. We offer efficient products and services at reasonable rates, fully stock our service vehicles to cut down on trip times, continue to learn and be innovative with new technologies available within our trade, and most importantly we respect our customer's property and their time. 

Our Process

We simplify our service visits by sending a licensed plumber to your home or business in a fully stocked service vehicle. From there, he or she will perform the following:

  1. Assess the issue you initially called us out for. Our plumbers always respect our customer's property and wear shoe covers as well.
  2. We will provide a written estimate detailing what we will do and ask for written authorization before beginning any work.
  3. After an authorization signature, he or she will perform the work outlined in the estimate option chosen.
  4. Once the work is complete, he or she will go over the results, give you any applicable advice and clean-up the job site.
  5. We will go over any warranty information (if applicable), collect payment along with completion signature, and address any questions you may have to ensure full satisfaction.
  6. At any time, you may request a complimentary plumbing inspection (no high-pressure sales tactics, no obligation). If you want us to do more work, we offer discounts since we're already on site. You're saving us travel time, we'll save you money!

Our Team

Hydro-Rooters® was created by a pair of highly skilled plumbers who have worked for most of the big name companies around the DMV area. Together, we have seen and experienced many flaws large companies have and we are proud to offer better quality work at better, more affordable prices. For starters, our dispatchers are licensed plumbers so we know how to properly diagnose issues over the phone. We handle our own schedule and never overbook or give you large time windows. We come fully stocked to cut down on travel time. Every employee is screened and holds a valid plumbing license-- we don't hire "certified technicians". 

Overall, we've found this creates a much better customer experience that large companies are simply unable to match. Furthermore, hiring Hydro-Rooters® means hiring a local, family owned small business.